Experience
PDFRésuméProduct across clinician & client systems — 55+ clinics, 21k members, ~60k monthly appts. Team of 12, ~$1M budget.
- Built the first end-to-end treatment-efficacy system (>90% adoption) that anchored the data-moat narrative.
- Doubled new-client capacity; cut approval time 15→2 min and per-approval cost $14→$7.
- Traced a 25-pt booking-conversion drop to a vendor release and shipped the fix.
- Stood up A/B testing as a capability and built the AI Adoption Gameplan.
Owned core internal systems during hyper-growth: marketing & merch automation, analytics accuracy, dev-ops.
- Cut feature-flag load time 80% and led Next.js platform upgrades at hyper-growth scale.
- Re-architected analytics across Segment, Snowflake, and Heap, restoring data reliability.
- Reduced campaign time-to-launch by streamlining product-data handoffs.
Clean-energy subscription platform for residential community-solar customers in a regulated environment.
- Shipped a new customer portal and bundled billing offering.
- Architected the NetSuite/ERP subscription-billing infrastructure behind 200x growth.
- Led the Clean Energy Customers vertical across engineering, ops, and customer service.
DeloitteAudit Senior (promoted from Audit Associate)Sept 2014 – Dec 2016Financial reporting — and volunteered to pilot and roll out new audit software. The early pull toward building.